FAQ

What is Bitcoin?

Bitcoin is a decentralized system (not controlled by any group) to transfer value. You do not need a permission from anyone to use it, and no one can prevent you from doing so. The Bitcoin value is governed only by the free market, as the number of units on the market is predictable. It’s not just money on the Internet.

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What are altcoins?

All other coins except Bitcoin are called altcoins, e.g. Ethereum, Litecoin, Monero, etc. These coins provide other benefits and features than Bitcoin.

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How to buy Bitcoin or altcoins?

You can buy on BitPanther either by a credit card (verification required) or through a bank transfer. After the purchase, the coins will be sent to your wallet address as soon as possible.

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How to sell Bitcoin or altcoin?

After entering the exact amount you want to sell, you will be prompted to send the coins to the address of the cryptocurrency exchange. Once the amount arrives (it may take longer), the money will be transferred to your account.

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Why BitPanther?

BitPanther never holds your cryptocurrency. Once you buy the coins, they are sent directly to your wallet, where you have them fully under control. Other currency exchange platforms hold your coins for you, putting you at risk of theft or bankruptcy.

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What cryptocurrencies does BitPanther provide?

BitPanther offers 16 cryptocurrencies: Bitcoin, Litecoin, Ethereum, Ethereum Classic, Monero, Zcash, Dogecoin, Dash, Ripple, Verge, Bitcoin Cash (Bcash), Cardano, Metaverse, Decent, Stellar and EOS. For more info, write us.

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How to start? Opening an account

Enter your email, phone number, and a password. Please choose a long and strong password, ideally not used on any other page.
After the registration, you will receive a confirmation email.

Every time you log in, please check carefully that on www.bitpanther.com, there is shown for a green lock icon next to the address.

For even greater security of your purchase, we recommend activating a double-factor verification. Your password can be easily captured by a virus.

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I do not have a wallet, what address should I give you?

For complete security, we advise you to buy Ledger, Safe or Keepkey hardware wallet. These wallets hold your keys offline so it’s impossible to steal the coins. You can order the Ledger Nano S Wallet with us at [email protected].

Remember that a backup phrase (12 or 24 English words) needs to be stored securely. Do not store it anywhere on the computer or on the Internet. Write it on a piece of paper (ideally several times) and save it with your sensitive documents. This phrase will allow you to reset your address if you lose your wallet.

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Why are Bitcoin fees so high?

Bitcoin fees, like its price, are governed only by the free market. If the number of network users exceed its capacity, it is necessary to pay for the “fast service”. If you buy Bitcoin with us, the transfer fees to your address are included in the price. We do everything to keep them as low as possible.

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Why does Bitcoin have value?

A large part of its value is only speculation about its future price, but the basis of its value is in real use. Bitcoin is rare. Anyone can copy his code and run a clone, but what gives Bitcoin the price and security are the years of unhacked traffic, the community of users, developers and traders behind it.

The price itself is determined only based on demand and supply, with the demand rising in the long run, and the number of new units (new Bitcoins) growing more and more slowly. For example, after 2020, Bitcoin inflation will only be about 1.7% per year.

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Will Bitcoin always be a speculation?

Nowadays, Bitcoin is much more. There are tens of thousands of people who usually trade it and live from it. Due to the enormous interest, the transfer fees are now relatively high, so Litecoin or Monero became the new transaction media. These cryptocurrencies are younger versions of Bitcoin with “advantages”. Litecoin is faster and Monero is 100% private and untraceable.

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What are the dangers?

Bitcoin itself is not hackable, but this does not apply to your personal security. We recommend using a hardware wallet and 2-factor authentication. You also need to be careful not to have a virus on your computer or mobile that records what you are writing.

Never write your backup phrase anywhere (24 or 12 English words)! If anyone gets access to these words, they will gain access to your cryptocurrency. By holding cryptocurrency you take full responsibility for your safety.

Always check 3 times before sending a transaction, if you entered the correct amount and the correct address.

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What about taxes?

Cryptographic transactions are, according to the European Court, exempt from VAT. However, the obligation to pay income tax is still valid. If you manage to make a profit through a rising course, you have an obligation to tax your profits.

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Can Bitcoin “crash”?

No. Bitcoin is neither a company nor an organization. Bitcoin can be compared to a network on which the internet runs. Companies built on the Internet can crash, but the Internet itself cannot. Bitcoin firms and services may end, but Bitcoin itself cannot. It is essentially unstoppable and not censorable. There is no company that can “turn off” Bitcoin.

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What is BitPanther Credit for?

BitPanther Credit is a virtual wallet, which you can top up and use it to purchase any cryptocurrency on www.bitpanther.com.

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How can I top up my BitPanther Credit?

You can top up your BitPanther Credit anytime after logging in on BitPanther website in the section Deposit Credit.

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How can I use BitPanther Credit?

You can use BitPanther Credit anytime to purchase any cryptocurrency offered on our website.

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Is it possible to transfer BitPanther Credit back to my bank account?

You can transfer your money back to your bank account in the section Withdraw Credit.

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What are the advantages of BitPanther Credit?

You always have your BitPanther Credit at hand and you can use it anytime and anywhere to purchase your chosen cryptocurrency on www.bitpanther.com.

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